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1.
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C-Kano model : a novel approach for discovering attractive quality elements
by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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2.
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A framework for quality dimensions of knowledge management systems
by OWLIA, Mohammad Saleh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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3.
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Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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4.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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5.
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An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.
by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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6.
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Satisfacción del cliente de la consulta externa de pediatría en clínicas privadas
by MORILLO CASTRO, Jorge Luis | MARCANO AULAR, Yelitza. Source: Revista Venezolana de GerenciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia, oct./dic. 2010Availability: No items available
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7.
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Pesquisa de satisfação da qualidade percebida e os programas de eficiência energética no relacionamento com prefeituras municipais em Minas Gerais
by FERREIRA, Anderson | CAVALCANTI, Conceição Dilene Batista | DUARTE, Sergio Henrique Mourthé. Source: Revista de Administração Municipal - MunicípiosMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : IBAM, out./dez. 2011Online access: Acesso | Acesso Availability: No items available
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8.
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Factores satisfacientes e insatisfacientes dos utilizadores de websites : um estudo de caso
by PINHO, Isabel | REGO, Arménio | KASTENHOLZ, Elisabeth. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2008Availability: No items available
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